Rich Internet applications (RIAs) create a more enhanced and engaging Web environment, and their capabilities are expanding. While the top 25 banks have made incremental improvements using RIA technologies over the last 15 months, mid-sized banks, who have the most to gain, are expected to catch up quickly.

Banks are leveraging predictive analytics to understand customers’ behaviors and properly respond to their needs with products and services. The data has always been available, but bankers need to know how to apply it to their advantage in order to increase cross sells and strengthen customer retention.

While many financial institutions are experiencing a decrease in savings rates, credit unions are beginning to see deposit growth pick up. Deposits were difficult to grow before and are even more difficult in today’s environment, but credit unions have an opportunity to win members by acting in their best interest.

While the usage of smart cards has become prevalent in every other market in the world, efforts in the United States to replace magnetic stripes has failed over the years. Dinesh Sheth, CEO of uMonitor, believes the United States will skip using smart cards and go directly to mobile banking.