Financial institutions across the country share best practices, plan for the new year

MEMPHIS, Tenn., December 17, 2009 - uMonitor, the innovative financial solution services provider for operational excellence with customer acquisition and retention, recently completed its first annual user conference - uShare. After serving the financial services industry for ten years, uMonitor began this user group based on customer input and approximately half of the company's customers participated in the two-day virtual conference that featured 11 interactive sessions consisting of presentations by eight banks and credit unions, discussions about best practices and a roadmap for uMonitor solutions. The theme of the conference was doing more with less with a focus on improving efficiencies and productivity, lowering costs and increasing profitability.

"uShare was the perfect way to learn about how other financial institutions are using uMonitor solutions, as well as the challenges they face and the best practices they have developed," Margaret Mucker, VP of Remote Services at Star One Credit Union, said. "From the group discussions, I was able to garner a number of great ideas that I'm going to consider implementing at my credit union to take advantage of all the functionality available. Speaking with uMonitor's expert staff was also very beneficial. The virtual format accommodated those who could not travel, and I look forward to attending again next year."

uMonitor offers a wide range of solutions specifically designed to help financial institutions improve efficiencies and provide the most up-to-date financial services. The users presented their own experiences, such as how to the get most from uOpen & uFund^®, what is the best branch strategy, how to improve uTransfer^® utilization and the best ways to market to customers. Overall, the environment was very conducive to learning and sharing ideas. The second annual user conference, uShare 2010, will be held in October.

"Often, financial institutions face the same challenges, so with input and help from our customers we organized uShare 2009 as a way to facilitate open dialogue and ensure that our customers are fully leveraging uMonitor," Dinesh Sheth, CEO at uMonitor, explained. "Since so much business is now conducted via the Web, we decided that a virtual conference would enable more customers to attend and freely share their insights. Participation was high, and we received great feedback from the presenters and attendees to improve uMonitor services. We look forward to hosting another successful conference in 2010."

About uMonitor - Parsam Technologies
uMonitor offers a wide range of online solutions specifically designed to help financial institutions provide the most up-to-date services. These highly configurable and customizable solutions enable financial institutions to increase profitability, generate revenue, improve regulatory compliance, improve employee productivity while reducing costs and delighting customers. uMonitor solutions include New Account Setup and Online Funding with Switch Kit, New Loan Application Processing, Funds Transfer Service, Bill Presentment and Payment Solutions, Premium Account Management Service, Advisor-Client Relationship Management, and other services. The company's growth and success were recognized by its inclusion on the Inc. 5000 list in 2008 and 2009.