CanU Operate in Real Time using your Call Center?

Imagine this...You're in your car, stuck in traffic, and one of the billion things you need to do, today, is to set-up a checking account for your child, since he's starting college next week...or that CD, with the high interest rate, expires today...Wouldn't it be nice if you could pick up your mobile phone, call your Financial Institution, and, in a few, short steps, know that the account was set-up or that you got that CD?

It can be a reality...when your patron picks up their phone and places that call to your call center, your operators will be able to assist them with any want or need, just as easily as if they'd physically walked into one of your branches. And since they will be functioning in 'real time,' they will be able to relay the new account number, the confirmation, or any other pertinent information within the few minutes it takes for the transaction to process.

With real time processing, the phone representative will only have to ask and enter personal information once - it no longer needs to be keyed into several different systems. Better yet, OFAC and Patriot Act compliance can all be executed instantaneously through the uMonitor Call Center Application. A simplified workflow speeds the process of opening an account, reducing backend processing time to just minutes.

Additionally, the uMonitor Call Center Application can offer related products, like check order, ATM card, cross-sell and related e-services. No longer will a representative have to suggest additional products and services that are irrelevant to the patron or skip over additional sales opportunities because he is too distracted by working in several different applications.

With the capabilities of the uMonitor suite of products and how they are integrated with your existing systems, you can have branch-like capabilities no matter how your patrons interact with you...by phone or online.

So, canU operate in real time via your patrons' using your call center? With uMonitor uCan, by offering the latest state-of-the-art, superior, quick and convenient services through the uMonitor Call Center Application. For a free consultation, either call us at 901.757.1212 x 7118 or email us at sales@umonitor.com today!