uMonitor Appreciates Your Business

Sylvia Adkins

April 05, 2007

uMonitor Customer Support Services are designed to provide the fastest, friendliest and world-class technical support to our clients. We are committed to providing the best products and an unsurpassed level of support and service. From first contact by our sales team, to deployment of your service and for the life of ongoing use of the service by you and your users, we wish to ensure you that uMonitor is one of your very best technology partners. We wish to delight you and your customers.

Towards that goal, we at uMonitor value every customer and prospective customer. We track all customer service issues in our support tracking system and we provide ongoing updates and periodic reports to you.

We have developed an escalation procedure, a priority based system to classify support issues in order to resolve them in a timely and efficient manner. All customer support issues are handled to ensure user satisfaction with the service.

We want to hear from you. Please give us your suggestions on how we can continue to improve on providing excellent customer service. We wish to know what you like about our service as well as what we can do for you to make every experience a delightful one! Contact us @ 901-757-1212 or support@umonitor.com.

Sincerely,
Customer Support Team