"Vendors Peddle at BAI Conference"
Bank Technology News e-newsletter, November 2009

A number of technology vendors announced new partnerships during the 2009 BAI Retail Delivery Conference in Boston. Among the most significant announcements, uMonitor and T8 Webware unveiled a strategic alliance. The two companies hope to offer a virtual web branch experience to joint customers, providing the same presence and capabilities as a physical location.

"Unlocking the Secrets of Online Account Opening"
Credit Union Time, November 4, 2009

In today's market a lot of credit unions still have some hurdles to clear before their Web site will be viewed as a viable resource for conducting business as a brick and mortar branch. Credit unions must leverage the many benefits that online account opening has to offer so they can maximize efficiency and achieve great ROI. Once online account opening is applied, and a sound strategy is enacted, ROI will be fast and the possibilities for growth are endless.

"Online Account Opening Tool Brings in Members, Deposits"
Credit Union Journal, October 26, 2009

New online account opening tools are proving themselves at Coastal FCU, where nearly 200 members are enrolling via the credit union's Web site every month. Coastal launched uMonitor's uOpen and uFund^™ as a part of its goal of breaking down barriers to joining and extending its reach beyond the branches.

"Marketing Online Applications"
American Banker, August 14, 2009

As consumers continue to demand greater convenience with the online banking experience, many community financial institutions are investing in Web-based account opening and funding technology. However, in order to maximize this investment the new offering has to be marketed correctly.

"Using Online Technology to Increase Member Loyalty"
Credit Union Journal, June 1, 2009

The competitive advantage for credit unions has centered on the strong personal relationships, loyalty and high member satisfaction rates. Increasingly, in order to maintain these levels credit unions are implementing more online financial services because no matter what the age, convenience and time savings appeal to everyone.

"CUNA Tech Council Fetes uMonitor"
Credit Union Times, March 17, 2009

uMonitor has won the annual Best of Show Award from the CUNA Technology Council for the Memphis

"Strategy Shared for Winning Back Small Biz"
Credit Union Journal, Dec. 22, 2008

As consumers hunker down and limit their spending, credit unions and other lenders will have to look to small businesses for loan growth. Credit unions can successfully target small businesses and provide them with the services they need if they invest in the right technology, which can be done at a cost that fits within credit union budgets.

"Online Account Opening Capability Needed as More Customers Turn to the Web"
ABA Bank Marketing, November 2008

Using First Horizon National Corp. as an example, Dinesh Sheth, CEO of uMonitor, makes the case that banks should take another look at the online channel as a way to raise core deposits and better position the institution to weather the current economic downturn.

"Workers' CU Expands Online Presence with Savings Account"
Credit Union Times, Nov. 12, 2008

Workers' CU is working towards its goal of offering members a full-time, online branch by launching an online exclusive savings account. The credit union began the process by partnering with uMonitor to offer online account opening and funding and as a result, Workers' CU began offering a savings account to online banking members.

"Answering Red Flag Questions with Technology Solutions"
Credit Union Times, Oct. 15, 2008

Dinesh Sheth, CEO of uMonitor, explains how credit unions can use account opening and funding technology to meet the new red flag requirements in the Fair and Accurate Credit Transaction Act (FACTA) of 2003. By fully automating the account opening and funding process, credit unions can verify identification and monitor all of the flags listed in the FACTA. The technology can be implemented online, in the call center and at the branch to safeguard all channels for the credit union and its members.

"101 Tennessee Companies Ranked in Inc.'s 5000 List"
Memphis Business Journal, Aug. 22, 2008

Of the 101 Tennessee companies listed among Inc. Magazine's 5000 fastest growing companies, the Memphis area is well represented. The list included Memphis-based uMonitor, ranked 1,241.

"Is it Time to Expand? Why CUs Should Be Branching Out in Times of Trouble"
Credit Union Journal, Aug. 4, 2008

While the burst of the housing bubble may make now seem like the wrong time to invest in branch expansion, several analysts say those factors could actually open a window of opportunity for the credit unions that can brave the temptation to "sit tight." Although there is a lot of focus on the online channel, the real opportunities remain in leveraging technologies in the branch to change processes.

"How to Survive the Double-Edged Sword of Self Service Tech"
Credit Union Journal, Aug. 4, 2008

The race to implement solutions that provide members with the convenience of at-home banking may be a double-edged sword, as that same technology pushes members away from the branch and potential cross-selling opportunities. However, industry experts talked to the Credit Union Journal about why the dangers of passing on new technology are even greater.

"Answering Red Flag Questions with Technology Solutions"
Credit Union Journal, October 15, 2008

Each year credit unions are faced with more challenges to create greater value for members and compete with other financial institutions as the cost of doing business increases overall. These challenges have heightened in the current market where financial giants continue to fail and consumers start to look at community-based credit unions to be a better source for banking. At the same time, credit union executives are burdened with developing and maintaining new compliance standards.

"2008: Year of Rich Internet Apps?"
ABA Banking Journal, April 2008

Rich Internet applications (RIAs) create a more enhanced and engaging Web environment, and their capabilities are expanding. While the top 25 banks have made incremental improvements using RIA technologies over the last 15 months, mid-sized banks, who have the most to gain, are expected to catch up quickly.

"Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies"
Bank Systems & Technology, April 2008

Banks are leveraging predictive analytics to understand customers' behaviors and properly respond to their needs with products and services. The data has always been available, but bankers need to know how to apply it to their advantage in order to increase cross sells and strengthen customer retention.

"Falling Savings Rates Bring Out The Best in Credit Unions"
New York State Credit Union League, March 2008

While many financial institutions are experiencing a decrease in savings rates, credit unions are beginning to see deposit growth pick up. Deposits were difficult to grow before and are even more difficult in today's environment, but credit unions have an opportunity to win members by acting in their best interest.
*Used with permission from the New York State Credit Union League

"Evolving Card Business Presents Opportunities and Threats"
Bank Systems & Technology, February 2008

While the usage of smart cards has become prevalent in every other market in the world, efforts in the United States to replace magnetic stripes has failed over the years. Dinesh Sheth, CEO of uMonitor, believes the United States will skip using smart cards and go directly to mobile banking.