uMonitor
uMonitor
uMonitor
uMonitor

Professional Services

uMonitor Professional Services assist you in delivering solutions for your unique financial institution needs. Our team provides business analysis, workflow design, project management, software development, system integration, and skills augmentation to get the most out of your technology investment.

 

Recognizing the need for a total solution and guidance to maximize value for our clients, uMonitor Professional Services provides consulting, systems integration and skills augmentation to many clients, both large and small. uMonitor works with you to meet your professional services requirements. We are unique in our ability to offer our service components from uMonitor platform to deliver a standard out of box solution or to create a total customized service, as well as create complete new solutions to meet every requirement of our customers.

 

Strategy Development

We evaluate your current position - define your online, branch, contact center, e-commerce, m-commerce, eCRM, transaction processing, and messaging strategies to better serve you and your customers and grow your business. We help you deliver virtual branch and integrated multi-channel delightful user experience as you execute on your channel strategies.

 

Technology Selection

We identify your technology requirements to meet your business goals and develop a plan to select the right solution, by selecting the technology and managing the project to successful completion.

 

Implementation Services

We have a proven methodology that takes the project from concept to successful deployment, by implementing either custom, private labeled or off-the-shelf solutions within time and on budget, every time. Our solutions are completely integrated with the overall goals of your organization. uMonitor Professional Services is recognized in the industry for quality and timeliness of its services.

 

Marketing Services

Maximize your results with various marketing initiatives. We go beyond platform implementation to ensure your success. From product and service selection to sales demos, user education and training, we offer a turnkey solution to help you meet your marketing challenges! By implementing uMonitor business insight through data mining technology, you gain a competitive edge in understanding and serving your customers. Beyond strengthening your customer relationships, uMonitor solutions allow you to understand your customers' habits and gain valuable information from them. This helps you offer the right products and services to the right customers at the right time. We will assist you in compiling and analyzing the data as well as designing a knockout presentation of the results to make necessary business decisions. Your point of sale materials, online presentation and email or paper mail direct marketing campaigns to drive user adoption will be a success with our insights and new information. We also partner with third parties, as needed, to bring you results.

 

Training

Our professional staff provides training to each client as needed. Training is available onsite, at our facility or via the web. Course content can be tailored for many audiences (i.e. customer support staff, sales and marketing staff, system administrator, manager, trainer, developer, tester, etc.). Sessions may be scheduled as "Classroom Style" (6-12 people) or "Train the Trainer."

 

Support & Maintenance

We provide ongoing support for all your applications and platforms. Our support services are available around the clock, assisting end users with first tier support and financial institutions with second tier technical support, as needed. We also provide service upgrades and application maintenance to customers. uMonitor coordinates an annual uShare User Conference and invites our customers to provide input in future enhancements on our service road-map. uMonitor engages customers in regular business reviews with their professional consulting services to provide feedback on industry best practices, analysis and configuration and customization of service as needed.

 

Skills & Staff Augmentation

We provide the critical skills needed for the success of the project, by supplying the resources to fulfill your customer obligations. We bring the right resources at the right time for the right price to ensure timely completion of the project in the most efficient way.

 

uMonitor
uMonitor
uMonitor
uMonitor